Refund Policy

How refunds and cancellations work for Slide AI purchases.

Last updated: 13 September 2026

Web purchases (Paddle)

On the website, Paddle.com Market Ltd is the merchant of record. Charges for Slide AI Pro subscriptions and credit packs appear as Paddle on your statement.

Request a web refund by replying to your Paddle receipt, using the customer portal link in that email, or writing to receezysupport@gmail.com with your order email and receipt ID.

We generally approve refunds requested within 14 days of purchase when credits from that purchase are unused and, for subscriptions, when you have not made substantial use of Pro after buying. Consumed credits and heavily used subscription periods are not refundable except where Paddle or applicable law requires it.

If you are an EU/UK consumer, you may have a 14-day withdrawal right for digital content unless you consent to immediate delivery and acknowledge that you lose that right once performance begins. Checkout will present that consent where required.

Cancelling a web subscription

You can cancel auto-renewal at any time from your Slide AI account billing screen or the Paddle customer portal. Cancellation stops the next renewal. You keep Pro until the end of the paid period unless a refund is issued.

Credit packs

Unused credit packs bought on the web may be refunded within 14 days. Credits already spent on generations or edits cannot be restored or refunded.

iOS and Android

Purchases made in the Apple App Store or Google Play are billed by Apple or Google, not by Paddle or Voys Apps. Refunds for those purchases must be requested through Apple or Google according to their policies. We cannot refund an App Store or Play charge from the website.

Contact

Billing and refund help: receezysupport@gmail.com. We aim to reply within five business days.